FAQ
Welcome to the BeautyGoodsNest Help Center.
Below you will find answers to common questions about payments, promotions, shipping, order changes, returns, and customer support. If you cannot find the information you need, please contact us at support@beautygoodsnest.com.
For faster assistance, please include your order number and the email address used at checkout when contacting our support team.
1. Payments and Discounts
Q: How do I use a discount code?
You can apply your discount code during checkout before completing payment.
Add your selected Beauty Essentials, Hair Removal, Hair Styling, or Facial Care products to your cart.
Go to checkout.
If you are using a mobile device, tap “Show order summary” to open the discount code field.
If you are using a desktop device, the discount code box will usually appear on the right side of the checkout page.
Enter your code, click apply, and confirm that the discount has been deducted before placing your order.
Q: What payment methods do you accept?
We support secure payment options, including:
PayPal
Visa
Mastercard
American Express
Diners Club
Apple Pay
Google Pay
Available payment methods may vary depending on your location, device, and checkout settings.
Q: What is the standard shipping fee?
Our standard international shipping fee is $5.99 USD.
The final shipping cost will always be shown clearly at checkout before you complete your payment. In some cases, shipping fees may vary due to promotional offers, destination region, or special checkout conditions.
2. Shipping and Delivery
Q: Do you ship internationally?
Yes. BeautyGoodsNest supports international shipping for eligible orders.
To help deliver your order efficiently, products may be shipped from different fulfillment locations depending on inventory availability and the delivery destination.
Q: How long does delivery usually take?
After your order has been processed, standard delivery usually takes about 10 to 20 business days.
Delivery times are estimates and may be affected by customs clearance, public holidays, carrier delays, weather conditions, or other transportation issues outside our control.
Q: How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use the tracking number on the carrier’s website or through a global tracking platform such as 17track.net to check the latest delivery status.
Q: Why has my tracking information not updated?
Tracking information may take 24 to 48 hours to appear after the package is handed over to the carrier.
It is also normal for tracking updates to pause for several days while a package is moving between international transit centers or waiting for the next carrier scan.
Q: Why did I receive only part of my order?
If your order contains multiple items, they may be shipped separately.
For example, a facial care device and a hair styling tool may come from different fulfillment locations. In this case, you may receive separate tracking numbers and packages may arrive on different dates.
3. Order Changes and Cancellations
Q: Can I change my shipping address after placing an order?
Address changes are time-sensitive.
Please email support@beautygoodsnest.com as soon as possible with the subject line:
Urgent: Address Change
Please include:
Your order number
The email address used at checkout
The complete and correct shipping address
We can only update the address if the order has not yet entered active processing or shipment preparation. Once the package has been shipped, you may need to contact the local carrier directly.
Q: Can I change the product, color, quantity, or variation in my order?
Please contact us immediately at support@beautygoodsnest.com with the subject line:
Urgent: Order Change
Include your order number, checkout email, and the exact change you would like to request.
We will do our best to help, but product changes cannot be guaranteed once processing has started.
Q: Can I cancel my order?
Orders can only be cancelled before they enter processing or shipment preparation.
Once the package has been dispatched, the order can no longer be cancelled.
Approved cancellations may be subject to a small administrative or processing fee where applicable.
4. Product Issues After Delivery
Q: My item arrived damaged. What should I do?
We are sorry for the inconvenience.
Please contact support@beautygoodsnest.com as soon as possible and provide:
Your order number
The email address used at checkout
Clear photos or videos showing the damage
A photo of the shipping label on the package
Our support team will review the issue and assist with an appropriate solution.
Q: What should I do if the product appears defective?
If you believe your beauty or personal care product has a quality issue, please contact us with:
Your order number
Your checkout email
A clear explanation of the issue
Photos or videos showing the problem
Please do not throw away the item or packaging before our team has reviewed your request.
Q: I received the wrong item or something is missing. What should I do?
Please email our support team and include:
Your order number
Your checkout email
A photo of the item received
A photo of the shipping label
A list of any missing items
Once we verify the issue, we will help arrange the next steps.
5. Emails and Order Notifications
Q: I did not receive my order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, contact us at support@beautygoodsnest.com using the email address you believe was entered during checkout. Our team will help locate your order and resend the confirmation when possible.
Q: When will I receive my tracking number?
Tracking information is usually sent by email after your order has been processed and shipped.
This generally takes 1 to 2 business days after initial processing, but timing may vary depending on inventory availability and fulfillment status.
If you have not received tracking information after the expected timeframe, please check your spam folder before contacting our support team.
6. Product and Usage Questions
Q: Can your team help me choose the right product?
Yes. If you have questions about product features, specifications, attachments, color options, or intended use, please contact us before placing your order.
Our support team can provide general product information to help you make a more informed choice.
Q: Are beauty devices suitable for all skin types?
Product suitability may vary depending on skin type, sensitivity, usage method, and personal condition.
Please read the product description and care instructions carefully before use. If you have sensitive skin, irritated skin, or a specific skin concern, use the product with caution and stop using it if discomfort occurs.
7. Contact Information
Brand: BeautyGoodsNest
Email: support@beautygoodsnest.com
Phone: +1 (252) 629-5318
Operating Company: MODEXA INNOVATIONS INC
Registered Address: 350 Indiana Street, Golden, Colorado 80401, United States
Our customer support team is here to help with order inquiries, product questions, shipping updates, damaged or incorrect items, and general after-sales support.
