Return Policy

Effective Date: June 2026

Thank you for shopping with beautygoodsnest. We are committed to providing reliable beauty and personal care products across our Beauty Essentials, Hair Removal, Hair Styling, and Facial Care collections.

If there is an issue with your order, please contact our customer support team at support@beautygoodsnest.com. To help us review your request quickly, please include your order number and the email address used during checkout.

1. Final Sale Policy

For hygiene, safety, and personal-care reasons, all completed purchases are generally considered final sale.

We do not offer standard returns, exchanges, or refunds for reasons such as personal preference, change of mind, incorrect selection, unsuitable color, or unwanted items after delivery.

Exceptions may apply only when the item is confirmed to be:

Damaged during shipping

Defective upon arrival

Incorrectly fulfilled

Missing from the order

2. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within seven days of the confirmed delivery date.

Your claim should include:

Your order number

The email address used during checkout

A clear description of the issue

Photos or videos showing the damage, defect, or incorrect item

A photo of the shipping label on the package, when available

After receiving your request, our support team will review the information and determine the appropriate solution. Depending on the situation, we may offer a replacement, partial refund, or full refund.

3. Refunds

If your claim is approved for a refund, the refund will be issued to the original payment method used at checkout.

Please allow approximately 7 to 12 business days for the refund to appear in your account. The exact posting time may vary depending on your bank, card issuer, or payment provider.

Shipping fees, handling fees, or other charges may be non-refundable unless required by applicable law or unless the issue was caused by our fulfillment error.

4. Replacements

We do not provide traditional product exchanges.

Replacements are only offered when an item is verified as damaged, defective, missing, or incorrectly shipped, and only after our customer support team has reviewed and approved the claim.

Replacement availability may depend on current inventory. If a replacement is unavailable, we may offer an alternative solution.

5. Unauthorized Returns

Please do not send any product back to our company address, warehouse, or fulfillment location without written approval from our support team.

Before returning any item, you must contact us and receive return instructions.

Items sent back without prior authorization may be refused, discarded, or returned to sender. Unauthorized returns will not qualify for a refund, replacement, or store credit.

6. Non-Returnable Situations

We are unable to approve returns or refunds in the following cases:

The claim is submitted more than seven days after delivery

The product has been used, altered, washed, damaged, or improperly stored by the customer

The customer ordered the wrong item, color, model, or quantity

The customer no longer wants the product

The item does not meet personal expectations but is not defective

The product was damaged due to misuse, improper handling, or failure to follow instructions

The item was returned without written authorization

7. Personal Care Product Notice

Beauty and personal care products should be used according to the product instructions.

For skincare, facial care, hair removal, and beauty device products, individual results may vary depending on skin type, hair type, usage method, sensitivity, and personal condition.

Please stop using the product if discomfort, irritation, or an unexpected reaction occurs. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

8. How to Contact Us

To report an order issue or request assistance, please contact us at:

Brand: beautygoodsnest

Email: support@beautygoodsnest.com

Phone: +1 (252) 629-5318

Operating Company: MODEXA INNOVATIONS INC

Registered Address: 350 Indiana Street, Golden, Colorado 80401, United States

When contacting us, please include your order number, checkout email, and clear photos or videos if your request involves damage, defects, missing items, or an incorrect product.